Surrounded by so much data, it’s easy to understand how online metrics can take on a life of their own and operate in a separate silo from the (often bigger) offline aspects of the marketing plan. Here are a few tips on merging the two insight streams and creating a more synergistic view.

Articles and Posts

June 4, 2010

How to Make a Strong Business Case for Marketing

More than ever before, the approval of any significant marketing iniative is dependent upon a compelling business case. While the recipe to create the best business case isn't simple, it is straight forward and easy to follow. We'll walk you through the steps you need to build one for your marketing efforts...

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March 30, 2010

Memo from CFO: Ad Metrics Not Good Enough

A sanitized version of an actual email from a CFO to a CMO in a global 1000 company on the effectiveness of marketing...

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May 21, 2009

Word of Mouth - What you Should be Measuring

A closer look the elusive effort to measure word-of-mouth - both online and off...

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August 25, 2008

Measuring Social Media – Maybe I Just Don’t "Get It"

Social media has revolutionary potential. But it needs lots more development to mature

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April 16, 2008

How Do You Measure Engagement? Start by Defining it in the Right Context

Engagement is rapidly gaining favor among marketers and media buyers as a critical measurement of customer value and brand strength. But how do you measure it?

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September 24, 2007

Web Analytics and the March Toward Better Measurement

The Web has generated enough tracking, testing, and merchandising tools to keep an analyst happily traipsing through data for decades. However, marketers are realizing that there's more there than meets the mouse.

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March 26, 2007

Moving Beyond the Marketing-Mix Model

Marketing-mix models are evolving in their structure and application. See how the value of these tools is expanding, and where you need to be careful in relying on them too much.

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December 5, 2006

Is There a Reliable Way to Measure Word-of-Mouth Marketing?

We try to untangle the fact from fiction about word-of-mouth (WOM) marketing and offer a prescription for WOM measurement.

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June 27, 2006

Engagement: The Emperor’s New Clothes?

Engagement has been tagged the exciting "new" way to measure advertising effectiveness -- but be careful not to take it at face value. We'll show you how to recognize the true value of engagement as a process, not just a "stage."

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July 6, 2004

Using Multivariable Testing to Find Hidden "Solutions"

Learn how a top retailer rebounded from a serious sales slump by employing multivariable testing (MVT).

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