Customer Value/Experience

Your customers are your greatest asset. Bigger than your brand or even your associates. Knowing how your marketing investments affect customer value is more than just a good idea, it’s a competitive advantage.

June 27, 2006

FedEx's Reputation: Its Bottom Line Absolutely Positively Depends on It

The business solutions giant successfully delivers bottom-line results by employing a multi-pronged global reputation management strategy. 

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October 7, 2005

Using Product Marketing Techniques to Advance the Corporate Brand

See how Eli Lilly measured the impact its corporate branding initiative had on its reputation with customers, employees, partners, and managed-care directors.

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