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March 29, 2007

Understanding the Accounting and Marketing Benefits of Customer Franchise Value

It can often be difficult — sometimes down right impossible — for marketing and finance to coexist when finance needs short-term results to satisfy their generally accepted accounting principles (GAAP) and marketing is trying to build overall brand equity, which leads to long-term customer relationship value.

 

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March 15, 2007

Big News in the World of Marketing Measurement

I don’t spend a lot of time talking about our firm and what we do – but I need to share some big news….

Dave Reibstein, William S. Woodside Professor of Marketing at Wharton, past Executive Director of the Marketing Science Institute, and co-author of the recent book - Marketing Metrics: 50+ Metrics Every Executive Should Master – is joining our firm.

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March 5, 2007

Beware Bogus Surveys That Kill Credibility

 

The popularity of the marketing measurement movement seems to have every PR-hungry consultant jumping on the “survey says” bandwagon to create some “content”. You know the type. “We asked 1,000 people what they thought about….”

 

The answers are supposed to provide you, the marketing executive, with a benchmark of what your “peers” are doing, so you can gauge the relative performance of your own company or department. Only they don’t. They just manipulate your desire to know and play off of your lack of technical knowledge in reading research results.

 

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February 22, 2007

Marketing and IT: Hyatt Proves That A Team Approach Is Doable

For years, marketing has been feeling the short-end of the stick from IT in terms of support and prioritization. IT, on the other hand, has been mopping up after marketing “experiments” with outsourced, on-demand solutions that didn’t work exactly as hoped. So how do you get the CMO and the CIO to work more closely to integrate their efforts to achieve their (presumably) common goals?

Hyatt seems to have solved the problem. They named Tom O’Toole, formerly “just” the CMO, to be CIO, too.

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February 1, 2007

Predicting The Path of Predictive Analytics

Analytics are increasingly the lifeblood of a CMO’s accountability process. And we’ve seen marked advancements in these tools, as marketers turn up the pressure for more usable insight.

In the aggregate, I see four key trends shaping the analytics space:

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January 16, 2007

WOM Measurement - The Wild, Wild West

As one of the newest media (and one that is still very much evolving), there’s quite a bit of measurement snake-oil surrounding the links between word-of-mouth marketing and financial value creation.

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January 2, 2007

Prediction for 2007… Pain

With all the hype surrounding the resurgence of legendary on-screen boxer Rocky Balboa, I couldn’t help but borrow a line from the old Clubber Lang (Mr. T) in anticipation of what 2007 will bring for marketing measurement. He said, “My prediction… pain.”

In the case of marketers, that pain is likely to be felt most by some of the late adopters to measurement discipline. In fact, marketers who haven’t yet made a concerted effort to get a suitably comprehensive and properly stakeholdered measurement process in place are likely to feel the pain more than ever in 2007. Why?

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December 21, 2006

WOM – Before You Measure, You Need to Define

If you’re unsure whether word of mouth is shaping into a highly valued tool that should be a required element in your marketing arsenal, you need look no further than the November 29th issue of The Wall Street Journal. In it, Research In Motion (RIM) — makers of the infamous BlackBerry wireless device — ran a full-page ad touting the strengths of WOM in building their BlackBerry business.

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December 5, 2006

Building Actionable Performance Dashboards

No single metric — especially not ROI — will suffice in providing all the data a company needs for making appropriate day-to-day and long-term decisions about marketing resource allocations. Instead, dashboards — which integrate a company’s key performance indicators into a centralized strategic view — are crucial to a firm’s ability to understand overall effectiveness and efficiency, as well as identify which efforts affect the bottom line.

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November 10, 2006

Getting More Than Goodwill From Corporate Reputation

How do your employees feel about your firm? Are you getting the most favorable analyst ratings? Do your investors and shareholders approve of your vision and direction?

How your constituents — customers, employees, investors, shareholders, financial analysts, the media, interest groups, regulators, partners/resellers, and suppliers — view your corporate reputation directly affects, either positively or negatively, your bottom line.

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